Computer Services and Solutions for Home or Small Office

If it's related to your computer, either at home or the office, contacting the computer service and support experts at CompuPane today will take a load off your mind. When you trust all your IT maintenance and computer problem resolution to CompuPane, you'll get responsive, professional, and honest service every time. You'll get the support you need, when you need it, at reasonable rates, with no risk. If CompuPane can't diagnose your problem, you don't pay.

  • Family and personal computers
  • Home-office computers
  • Computers, networks, and integrated-system configurations for small businesses
  • On-site and remote support via your internet connection and/or by phone

When you turn to CompuPane to handle your computer problems and support, the personal attention you get will make you feel like you're our only client. You'll be treated courteously and respectfully, no matter what your level of technical knowledge. We'll adjust our level of technical jargon to your comfort level. Most importantly, when we're done, your computer will work the way you want and expect it to work.

Pricing Examples

Hourly Rate

--Remote and phone support are always billed in 1/2-hour increments; on-site and "in the shop" work is billed in 1-hour increments

$110-$125

Virus/Malware/Desktop Hijacker Removal

--Removal of virus/worm/desktop hijacker/rogue spyware

$210

Computer Tune-up

--Remove trialware and known malware

--Update Windows

--Basic system optimization

$180

Basic Data Recovery & Transfer

$110-$220

New computer setup

--Optimize BIOS settings

--Partition hard drive(s) if requested

--Install Windows (license extra or provided by client)

--Install all core drivers for motherboard, video, sound, etc.

--Install all available Windows updates

--Install basic spyware/malware protection

--Optimize virtual memory use

--Pick-up/delivery within 20-mile radius ($20 per 20-mile block thereafter; both pick-up & delivery included)

$180

System Refresh

--Format all hard drives

--Reinstall Windows and all available updates

--Install appropriate up-to-date drivers

--Ensure system BIOS is up-to-date

$180

*Prices subject to change without notice


 

Payment Policy
Payment is due upon completion of services; invoices will provide information on paying online or we can take your credit/debit card information and process it for you.  Credit card payments will be processed through leading payment gateways PayPal or Square.

 

Refund/Credit/Warranty Policy
Customer satisfaction is #1 goal; we want you to be satisfied with our services. We warranty most services up to 7 days; we will attempt to fix your problem up to the amount that you originally paid. However, if you are still not satisfied we will work with you to find the best solution possible. We rarely offer refunds on services but account credit may be discussed.  Account credit may not be cashed out but may be transferred to another party’s name upon request (see exceptions below).

Cancellation Policy
In the unlikely event that a client no longer wishes to work with us, any pre-paid funds or account credit may not be cashed out but may be transferred to another party’s name upon request.  Clients on a contract maintenance plan may, however, request a pro-rated refund minus any unbilled charges and cancellation fees detailed in the contract.

Computer hardware repair
Computer software and operating system service, repair, and support
Data recovery and backup solutions
Computer virus, spyware, and malware prevention and removal

CompuPane, LLC - 4904 S 293rd Street, Auburn, WA 98001     Phone: 253-234-4357     E-mail:

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